About this Handling Challenging Members and Volunteer-related Situations training
In our transition out of lockdown, it may be possible that volunteers and front line staff will be asked to assist or control escalating situations. It is something at the forefront of committee members minds, what is the best way to handle a member whose behaviour becomes challenging? What tactics can we use to help diffuse a tense situation? These interactions cause undue stress on volunteers and can drive members and volunteers away from your group without adequate training.
In this workshop we will explore ways in which committees and volunteers can learn to navigate a successful pathway through challenging situations that involve high emotions. These skills are not personal gifts we all receive, but which can be learned and developed over time with the right tools and processes in place to tackle those tricky issues.
What you will learn
- Why aggressive behaviours might occur more frequently in our transitions
- Indicators that a situation is becoming challenging
- De-escalating tense and challenging situations
- Looking after yourself and others
- Debriefing and self-care
Delivery method and duration
This workshop can be delivered in the following ways:
- Face-to-face (3 hours)
- Online with all your team linked in via an online meeting platform (2.5 hours)
- Public online training (2.5 hour workshop – public workshop link listed below)
Who should attend?
Board members, committee members, volunteers, front line staff from non-profit organisations.
Public live and interactive training
Use this link below to book for our next Handing Challenging Members and Volunteer-related Situations training (2.5 hours).
This cost to attend this workshop is $160 per person.
Call us to enquire about having Non Profit Training delivered a tailored version of this program for your organisation on 1300 144 113.
